Refund policy

30-day returns

If a set is not right for your bed, you have 30 days from delivery to return it for a full refund of the product price.

What we need

Unused and unwashed. Bedding is a hygiene product. Once a quilt has been slept under or run through a wash cycle, we cannot resell it and cannot accept it back.
In its original packaging. Keep the bag the set arrived in until you are sure you are keeping it.
Within 30 days of delivery. The clock starts the day the parcel arrives, not the day you order.

Opening the bag, unfolding the quilt and laying it on your bed to check the size, colour and feel is not “use” — that is how you decide.

Return shipping

Return shipping is paid by the customer. We do not provide prepaid return labels. A quilt set is a bulky parcel, so expect roughly $20 to $45 depending on size and where you are shipping from. Use a tracked service — until the parcel reaches us, it remains your responsibility.

How to start a return

Email wovencostore@gmail.com with your order number and the item you are returning.
We reply within one business day with the return address.
Ship it back, tracked, in the original packaging.
Once it arrives and passes inspection, we refund the product price to your original payment method within 5 to 7 business days.

What is not refunded

Your return shipping cost
Original shipping, if it was charged on your order
Sets returned washed, used, damaged, or without their original packaging
Sets returned more than 30 days after delivery

Damaged, defective or wrong item

Different rules, and they are on us. If your set arrives damaged, defective, or is not what you ordered, email us within 7 days with a photo. We cover the return shipping and send a replacement or a full refund including shipping. You pay nothing.

Exchanges

We do not process direct exchanges. If you need a different size, return the original under the terms above and place a new order — that way you are not waiting on our stock.